Privacy Policy

Effective Date: 11 February 2025

At Livetick, a subsidiary of Total Concept Projects, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and other applicable laws.

By using Livetick's services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following personal information to provide and improve our services:

  • Names

  • Email addresses

  • Phone numbers

  • Payment details

We do not collect sensitive information, such as health data, ethnicity, or biometric data.

2. How We Collect Information

We collect personal information through various methods, including:

  • Web-based registration and forms

  • Cookies and tracking pixels

  • Third-party integrations (e.g., for analytics and performance monitoring)

3. Why We Collect Your Information

We collect your information to:

  • Provide and maintain our services

  • Improve and enhance our product offerings

  • Communicate marketing updates (with your consent)

4. How We Use Your Information

Your information may be used for:

  • Service improvements

  • Marketing communications (with prior consent)

  • Personalised service recommendations

We do not share your personal information with any third parties unless required by law.

5. Data Storage and Security

We store personal information securely through restricted access measures. While we may use data storage providers located overseas, we take all reasonable steps to ensure that your data is handled securely and in compliance with Australian privacy standards.

6. Your Rights and Choices

Accessing, Correcting, and Deleting Information

You have the right to access and update your personal information. You may also request the deletion of your data by contacting us at privacy@livetick.com.au.

Managing Cookies and Tracking

To manage or opt out of cookies, you can adjust your browser settings to disable cookies. For analytics, you can opt out by following instructions provided by major analytics platforms like Google Analytics. We also provide an option to disable tracking within your account settings.

7. Data Retention

We retain personal information for as long as required by legal, regulatory, and business purposes.

8. International Data Transfers

We do not transfer user data outside of Australia. Any overseas data processing is limited to secure storage infrastructure, not direct data sharing.

9. Use of Third-Party Services

We may use third-party services for purposes such as:

  • Payment processing

  • Cloud hosting and infrastructure support

  • Analytics and performance tracking

These services are required to protect your information in compliance with applicable privacy laws.

10. Marketing and Communications

We may contact you for marketing purposes if you have provided consent. You can opt out of marketing communications at any time by contacting us at privacy@livetick.com.au or by following the unsubscribe link in any email communication.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website at livetick.com.au, and significant updates will be communicated to you via email or other appropriate means.

12. Contact Us

If you have any questions, concerns, or complaints regarding your privacy, please contact us at:
Email: privacy@livetick.com.au

We are committed to responding to complaints and resolving disputes in a timely and fair manner.

13. Complaints and Dispute Resolution

If you believe your privacy has been breached, you may contact us at privacy@livetick.com.au. We will investigate your complaint and provide a response within 30 days. If you are not satisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

By continuing to use Livetick's services, you agree to the terms outlined in this Privacy Policy.